Delivery Information

Shipping costs are calculated at checkout before you proceed to the payment page. Shipping prices do vary depending on your postcode area.

All 1 tonne and half tonne pallets are shipped to you by courier with a tail lift and pallet truck.

Please note the courier driver will not remove the coal from the pallet for you they leave the whole pallet complete

The courier companies offer a door to door service, kerb side depending on practicality of drop. Where a pathway is cemented / tarmacked and accessible the drivers will do their best to bring a pallet to customers preferred drop on their premises. If it is gravel and not practical for a pallet truck to run on it, the driver is obligated to drop the pallet at nearest kerb side. Bulk deliveries are carried out with Large Rigid lorries that have a tail lift and a pallet truck please consider this before ordering that there is enough access room available. If your delivery area is limited in size, has tight corners, narrow entrances, overhanging trees that may cause damage to the lorry or steep inclines that the driver considers a hazardous place for them to negotiate, they are also obligated to leave at the nearest convenient point for them to off load safely. Safety is the priority for the lorry driver.

Regarding deliveries of Coal, Be warm coal don’t ship the coal to you. We sell the Coal to you, collected, ex our yard. By choosing the courier option on our website, you acknowledge that the Coal is both for your own private use and that you are employing the services of the courier. In the unlikely event of customer wanting to return a pallet of fuel for any reason the shipping cost of returning the pallet will be the responsibility of the customer. Pallet would need to be resealed ready for courier to collect and refund will be processed when we receive goods.

The contract for delivery is between you, the customer and the courier. Be warm coal only provide the facility of connecting you with the courier and the money for the shipment / carriage goes to the courier for the service. Be warm coal have no financial interest nor profit from the courier transaction. You the customer accepts the terms and conditions of the courier company who will endeavour to provide you with a 1 – 4 working days from dispatch service, which will have a scanned bar code that the courier can track and trace

In relation to “Smokeless fuels” the onus is on you the customer to select and purchase the correct type of fuel for the area that you live in. As we are in the jurisdiction of the UK we are not obligated to check your postal address to ascertain which type of fuel that you should be using. We ask you to check to see if you are in a smokeless zone and if so we ask you to purchase smokeless products from us to ensure that you are complying with your local area legislation. Be warm coal take no responsibility for the product selection that you make with us, either from our website or over the telephone. We will do our best to help you choose the correct option for your area, however your final purchase decision is ultimately your own. We do however encourage you to purchase the correct product for your particular area.